FAQ

All our meals are 400g

We offer FRESH or FROZEN meal options.

Our FRESH UPS Meals are cooked and packed specifically for your individual order, or you can choose to purchase the same meals that have already been snap frozen for your convenience.

Depending on the meal and specific ingredients used, our FRESH meals have a shelf life of 7-12 days from the time they are delivered to you.

Our FROZEN meals and DESSERTS have a 3 to 6 month shelf life; however, we always recommend you check the Best Before dates on all meals and desserts prior to consumption.

We use the latest MAP (Modified Atmosphere Packaging) technology to maintain the quality of our meals for an extended shelf life. MAP technology is similar to vacuum sealing which removes oxygen, allowing our meals to remain fresher for longer.

Yes. You can freeze our FRESH meals before the Best Before dates and they will last between 3 to 6 months depending on the ingredients and if safely frozen below -10° C.

Once a meal has been thawed or heated, DO NOT re-freeze and consume that meal.

**Note – All our food is cooked and packed fresh to provide you with the best meal possible, they certainly can be frozen. However, frozen meals will never taste the same as Fresh meals and we do not advise freezing any salads or seafood**   

We always recommend you check the ingredients list before consuming any meals if you have pre-existing allergies. While we take as much care as possible to ensure certain ingredients are out of specific meals, they are all cooked and prepared in the same kitchen.
Absolutely! Our meal pack trays and box can be placed in your normal recycling bin at home or work, while the plastic film used to seal our meal trays can be dropped off at ’soft plastic’ recycling points, check out the following link for more information click here. The insulation bubble wrap and freezer packs have been designed so you can re-use them over and over again.
Generally speaking yes, however you should always speak with your local GP or trusted medical practitioner before starting any new diet or nutrition plan.
There is $15 flat rate for all deliveries in the Australia, however all orders over $49 receive free delivery.